Support & Development Hours
€216.00 – €880.00
Buy a prepaid hours package and save on our regular hourly rate of €59.
Packages are cumulative and don’t expire. You can use them on any website you’re WOptimizing with us.
Frequently Asked Questions
What are your support hours and response time?
Our support hours are 8:30 AM – 6:30 PM Central European Time (CET), Monday through Friday. We strive to get back to you within 6 business hours and to complete most of the task within one business day, but it usually happens much faster. If a complex task requires more time, we will promptly let you know.
How can I send a support request?
Once you bought a pre-paid Support & Development Hours package, or if you have purchased a WOptimize Plus plan (which includes 3 hours per month of Support and Development), just send an email to firstname.lastname@example.org. At this time we only offer email support, to better track and resolve all incoming issues.
What type of tasks are included with Support & Development Hours?
You can use the hours included in your plan or in a package for any changes and fix to your WordPress website. This includes:
- Theme/plugin troubleshooting
- Theme/plugin audits
- Theme/plugin installation and implementation
- Plugin/code conflicts
- Content population & image manipulation
- Creation of basic graphics (e.g. buttons, banners, etc.)
- WordPress consulting (advice and support)
- Hosting configuration
- Creation of redirects
- Creation of email accounts with your provider
- Performance optimization
- WordPress hardening
- Malware & hack repair
We use your hours in fractions of 15 minutes each. The time used will be subtracted from any time included in your subscription plan and/or in any pre-paid hours package you purchased. When a task is completed we update you on your remaining time. If you don’t have enough time left to let us complete a task, we will let you know so you can decide between buying a pre-paid package or getting billed at our regular hourly rate of €59.
We don’t support websites not running on WordPress and these type of task are not included:
- Complete site design or redesign
- Logo design
- Custom plugin development
- Custom theme development
- Search marketing/SEO services
- Anything not directly related to your WordPress website
Do prepaid Support & Development Hours packages expire?
If you buy a prepaid Support & Development Hours package, your hours won’t expire and thay are cumulative. You can use them at any time and for any website you WOptimized with us, regardless of the plan.
Do you offer a complete website design and development?
Yes! Get in touch with us and explain what you need, we’re building WordPress and WooCommerce websites since 2012.
What is your refund policy?
Prepaid Support & Development Hours packages are not refundable.
When will I receive the invoice?
We send all invoices within 3 business days from the purchase.